Information Systems Department

The Information Systems Department designs, implements, and manages information technology resources in support of the efficient operation of county government.

Functions:

Application Programming:

• Meet with county departments to discuss new application systems.
• Meet with county departments to discuss problems, system modification, and enhancements to existing application systems.
• Analyze the workflow to determine computer programming needs or changes.
• Design, code and test customized applications.
• Analyzing and correcting application program problems.
• Training for application systems developed by the Information Systems programmers. Answer questions about these systems.
• Assistance with data transfer from one computer system to another computer system provided we have the necessary equipment needed for the transfer.
• Assistance with purchased software selection, implementation, maintenance and support.
• Creates technical documentation (user, operator, and programmer instructions).
• Maintains archived data.

Computer Operations:

• Runs cyclic and special request programs and reports.
• Weekly backup of system.
• Daily backup of computers located in the Information Systems Department.
• Backup daily data on networked PC's.
• Onsite / offsite storage locations of backup media.
• Bursting and decollating of reports.
• Assistance with loading paper, cartridges, and ribbons in printers.
• Interacts with equipment vendors in the solution of network / hardware / software failures.
• Monitors computer systems to ensure effective and efficient operation.
• Service calls for repairs on computer equipment.

Consulting Services to County Offices:

• Assistance in analyzing computer hardware, software and networking requirements.
• Assistance in capacity planning.
• Assistance in developing a backup / recovery plan.
• Assistance with computer connectivity or communication solutions.
• Provides guidance and assistance as needed for the resolution of operational or procedural problems related to Information Technology.
• Database Administration, Security, and Standards.
• Assistance with basic "how to" questions for software products.

Back to top

Data Entry / Clerical:

• Input information into computer by highly skilled data entry operators.
• Prepare and code documents for computer input.
• Create and maintain data entry instructions for all systems.
• Data entry scheduling to meet deadlines; estimates time allotted to a project based on quantity.
• Temporary floating clerical help in other county offices.

System Administration:

• Installation of computer software on computers. Including software upgrades, and service packs.
• Installation of computer hardware.
• Software configuration and tuning.
• Repair and troubleshooting of hardware and software problems on network equipment, PC's, printers, servers, midrange computers, and telephone/voice mail equipment. Interfaces with vendor support centers to resolve problems.
• Monitoring of computer systems to ensure efficient and effective operation.
• Designing and reviewing reports to monitor security and usage of computer systems.
• Internet: Firewall Management, set up access, block sites, create reports monitoring usage of Internet by machine, or user.
• Anti-Virus maintenance and control.
• Network Directory Services, File Storage and Security.
• E-Mail Administrator for County Post Office.

Telephones/Switchboard:

• Answers operator ("0") telephone calls and gives instructions on how to dial to reach the requested office.
• Locates personnel and relays messages, answer inquiries when possible.
• Keeps up-to-date directories of extensions in offices.
• Installation of telephones and related equipment.
• Troubleshooting and repairs hardware and software problems on telephone/voice mail equipment. Interface with vendor to resolve problems.
• Maintains telephone usage logs, 911 locator database, and telephone record database. Create telephone activity reports on request.