General Information:
 

Frequently Asked Questions

Choose Category:
Adoptions -- Animal Control -- General -- Hours/Locations -- Lost/Stray Animals
Microchipping -- Registration -- Spaying and Neutering -- Vaccinations/Shots

Adoptions:

How do I adopt a Pet?
We recommend that you research breed characteristics, visit our shelter, then select and spend time with the animals. Once you have determined that a pet is a good match for your family, you'll need to complete the adoption application and pay the adoption fee. Once this is done, you and your new family member can head home!

Click here to learn more about our Adoption program.

Can I put my animal up for adoption at the shelter?
We accept all animals at the Rock Island County Animal Care and Control Shelter. If you are a pet owner, we will accept your pet for a $45.00 release fee. If the animal is deemed adoptable, it would be made available for adoption. If it is determined a behavior or medical issue deems the pet unadoptable, the pet may be humanely euthanized.
How much does it cost to adopt an animal from the shelter?
Cat Adoptions: $60.00 Dog Adoptions: $80.00

The fee to adopt a cat or dog includes the following services:
First years registration for adult pets, spay or neuter surgery, age appropriate vaccinesmicrochipping, and a health exam at the shelter. When a pet is adopted, any known medical history of the animal will be provided to the new owner.

Click here to learn more about our Adoption program.

Where do pets available for adoption come from?
Pets available for adoption, come to the shelter after being picked up as strays, turned in by residents, or surrendered by their owners for a variety of reasons.
How long does it take to adopt a pet?
Be willing to spend at least an hour and perhaps two from the time you arrive until you leave. After looking through our adoption wards, notify the front desk if there is a specific animal you are interested in.

If you are interested in one of the adoptable dogs or puppies, a kennel attendant will get the dog out for you to meet.

We encourage you to spend some time getting acquainted with the animal you are interested in so that you can get to know it before making your decision. After completing the adoption and registration information, you and your new best friend are on your way!

Click here to learn more about our Adoption program.

If the dog or cat just doesn't work out or gets sick, will you refund my money?
Should the animal show any signs of health or behavior issues, the animal may be returned to the shelter for evaluation and exchanged for another animal within the first ten (10) days of adoption, if warranted. Although no cash refunds are offered, exchange or credit for services can be provided.

Animal Control:

Who should I call regarding mistreatment of animals?
Call our shelter or contact local or county law enforcement agencies. Be aware of all descriptions and as many details as you can. Taking notes is also a good idea. Click here for contact information for area Animal Control Offices.
Where do I report dogs running loose?
Rock Island County recognizes leash laws. So if you should see a dog running loose, contact the Animal Control Officer for your area. Click here for contact information for area Animal Control Offices.

All animals running loose within Rock Island County are then brought to our shelter by the Officer. However, if you feel comfortable doing so, you may bring the stray animal into our shelter on your own.

Are there special laws for Pit Bull dogs?
The State of Illinois prohibits specific breed legislation.
We've noticed a lot of coyotes in the area lately. Who do we call?
Coyotes, as well as deer, foxes, or any larger wildlife animal is the responsibility of the Illinois Department of Natural Resources. Click here to visit their website. (Site will open in new window)
How much does it cost to quarantine my animal if it has bitten?
If the animal is current on rabies, the quarantine may be done at the owners home. If the animal is not current on rabies, the animal must be quarantined at a private veterinarian clinic or at our shelter for a period of ten (10) days. Our fee for this observation is $150.00 plus the cost of a rabies vaccinemicrochip (if not already chipped) and the registration tags.
I found an injured animal. What do I do?
If you find an injured animal during normal business hours, you may bring the animal to our shelter or contact an animal control officer to have the animal picked up. Click here for contact information for area Animal Control Offices.

For evening hours, the animal may be taken to the Animal Emergency Center at 1510 State Street in Bettendorf, Iowa, or you may call local law enforcement for information.

Call our shelter or law enforcement if you find injured wildlife, as state and federal laws govern who may handle certain types of wildlife.

I noticed a dead animal lying on the road, who should I contact?
Dead animals on the roadway can often times be a hazard to the traveling public. If a large animal (a large dog, deer, etc.,) is lying on the roadway and is creating a hazardous situation to drivers, you should call 911. If the animal is lying off to the side of the road and is not creating a hazardous situation, please contact the appropriate highway authority that has jurisdiction of that road. The highway departments should all have answering machines so that you can leave a message describing the location of the animal if it is after hours.

General:

My pet has fleas, what should I do?
There are many flea preventatives/treatments available over the counter, but these products do not generally solve the problem. You should contact your veterinarian for his/her recommendations in dealing with fleas. Click here to see flea products available at the Rock Island County Animal Care and Control shelter.
Do you have a foster parent program?
Yes. Please contact the shelter at (309) 558-DOGS (3647) for more information.
Is Rock Island County Animal Care and Control a "no kill" shelter?
We are an "open admissions" shelter meaning that we accept every animal into our shelter. We do not turn away any animals at our door. We evaluate every animal and if the animal is deemed adoptable, it will not be euthanized. If it is determined that the pet is not adoptable due to either behavior or medical issues, then it would be humanely euthanized.

A no-kill shelter would simply not accept an unadoptable pet at their door, requiring that this animal be brought to our shelter.

Sometimes a home cannot be found due to the animal's temperament, age, general health, etc. If you do turn your animal into the animal shelter, be sure to tell the office staff as much as you can about your pet, i.e. housebroken, likes to ride in cars, does not like baths, does not like other cats, gets along with other dogs, etc. This will help in the adoption process.

How long do animals remain at Rock Island County Animal Care and Control before they are euthanized?
Stray animals are held for seven (7) days to allow an owner the opportunity to reclaim their pet. If no owner comes forward, the animal is evaluated for adoption. If the evaluation shows the animal is adoptable, it is processed and moved to the adoption floor. If it is determined that the pet is not adoptable, the animal would be humanely euthanized.

Click here to learn more about our Adoption program.

Where can I find a veterinary hospital that will perform emergency services for my pet?
Most veterinary hospitals provide emergency care during their regular hours, however, for emergency services "after normal business hours", go to:

Animal Emergency Center
1510 State Street
Bettendorf, IA
(563) 344-9599

Does the Rock Island County Animal Care and Control Shelter offer veterinary services?
Our shelter offers a wide variety of basic and preventative veterinarian services. We do not have the ability to provide emergency or trauma services.

Click here to learn more about the Rock Island County Animal Care and Control Clinical Services.

Are there rabies in the Rock Island County area?
There have been reported positive cases of rabies in wildlife in the State of Illinois, therefore it is impartive that you keep your pet vaccinated to protect them should then encounter wildlife.

Click here to learn more about rabies.

Should I have my cat declawed?
The United States is the only country in the world that legally allows declawing, but declawing is a painful and difficult operation. It is the same as removing the first joint on all your fingers. It impairs the cat's balance and causes weakness from muscular disuse. Declawed cats are defenseless. Cats need their claws for protection. You may know that your indoor cat will never have to climb a tree in order to escape their neighbor's chihuahua, but your cat doesn't know it. Declawing makes a cat feel insecure and defenseless. It is radical to cut off so many parts of the body to prevent such a simple behavior problem.

The stress resulting from being declawed creates more problems than it allegedly solves. Some declawed cats become more nervous biters; others are known to become even more destructive to furniture than before the operation; and many cats stop using the litterbox.

There are alternatives to declawing. Exercise and play with your cat regularly. Give him a scratching post and teach him to use it. Temporarily confine your cat to a small area where he does not have access to your furniture. A few days in a room with a litter box, food, water and of course a scratching post is much more humane than declawing. Trim you cat's nails on a regular basis. The curved tip of the claw is the part that hooks into fabric, rugs, etc., and causes the most damage.

How do you put animals to sleep?
When it is necessary to "put an animal to sleep" it is done by an injection, the same way it is done by a private veterinarian clinic. It is performed by a licensed veterinarian or certified euthanasia technician. It is a very humane, painless and peaceful process for the animal. It is the option of the pet owner to be with the pet during this procedure. We provide private euthanasia for owners when needed and may be available to perform this service in the comfort of your home. Please call (309) 558-DOGS (3647) for details.
How much does it cost to retrieve my dog from the shelter if it has been picked up by an Animal Control Officer?
Fees vary depending on whether or not the dog is registeredvaccinated for rabiesmicro-chippedaltered and length of time at our shelter. Fees range from a minimum $25.00 and increase from there.
If I leave a deposit, will you hold an animal for me?
For $10.00 you may place a twenty-four (24) hour hold on an animal you are interested in adopting. If you adopt the animal, the $10.00 is applied towards the adoption fee, if you elect not to adopt the animal, the $10.00 is non-refundable and used to care for that animal for that day it was not able to be adopted.

Click here to learn more about our Adoption program.

I am not able to care for my pet anymore. What can I do?
Rock Island County Animal Care and Control is committed to helping families and their pets stay together. We will work with you as much as possible to help you.

If you have decided that you have no option but to give up your pet, you can relinquish your pet at our facility, which is located at 4100 - 78th Avenue, Moline Illinois, during business hours. There is a $20.00 per pet surrender fee. We cannot guarantee that we will be able to find a home for all surrendered pets.

Are there ways people can help the shelter?
A large part of our Shelter's success in placing adoptable pets depends upon contributions from citizens like you! We are continually looking for dedicated volunteers to assist our staff. For more information concerning volunteer work and opportunities, click here!

We are also always in need of extra towels, blankets, soft dog or cat food, pet carriers, and chew toys for our dogs. If you have any of these items that you are willing to donate, please drop them off at the Shelter during office hours. To view our complete wish list, click here!

If you would like to donate money to the non-profit organization, Q.C. Paws, please send your check or money order payable to Q.C. Paws and mail to 4001 - 78th Avenue, Moline, IL 61265 or click here to find out more about donating to the Rock Island County Animal Care and Control Shelter.

How can I find a new home for my pet if I can't keep him?
Rock Island County Animal Care and Control is committed to helping families and their pets stay together. We will work with you as much as possible to help you.

If you have decided that you have no option but to give up your pet, you can relinquish your pet at our facility, which is located at 4100 - 78th Avenue, Moline Illinois, during business hours. There is a $20.00 per pet surrender fee. However, we cannot guarantee that we will be able to find a home for all surrendered pets.

You may also choose to place an advertisement in the local newspaper to help you find a home for your pet.

When I come to the shelter, can I play with the animals?
All animals available for adoption are viewable and able to be handled outside their cages, our cats are in an open environment and may be handled outside of cages. Volunteers may also play with and socialize adoptable animals.
Do you have special rates for senior citizens?
All our fees are based on income guidelines and state and local ordinance laws governing the registration fees. Click here for a list of published fees.
Do you board animals?
No. We do not have the space to board privately owned pets. Check your telephone book under boarding kennels.
Where can I get a "Pet-Friendly" Illinois License Plate?
Illinois offers Pet-Friendly License Plates for your car with proceeds going to the State's spay and neuter fund. Contact the local driver's license office to obtain an application for these plates, or click here to go to the website for the Illinois Secretary of States office to obtain more information.
How many pets am I allowed to have on my property?
Check with your city of residence for their local ordinances on the number of animals you can have. If you are in un-incorporated Rock Island County, you may have as many animals that you can care for, but are required to obtain a kennel license if have more than four (4) dogs. Click here to view the Rock Island County Animal Control Ordinance (in pdf format - will open in new window).
What is the difference between a Humane Society and the Rock Island County Animal Care and Control Shelter?
A Humane Society is a non-profit/privately funded organization that accepts only selected, owner turned in animals for a fee and then adopts them out again for a fee. Because they choose which animals they want to take in and which ones they don't, they are able to regulate their in-house population and not euthanize any of them.

The Rock Island County Animal Care and Control Shelter accepts all animals and is run by and for the public. Not only do we adopt animals out to good homes, but we also handle all noisy animals complaints, bite complaints, distress calls for hurt animals and any other animal related occurrences around the County.

The Rock Island County Animal Care and Control Shelter provides Animal Control Officers who are either on duty or on-call seven (7) days a week for service. Each animal is evaluated and if it is deemed adoptable, it will not be euthanized. if it is determined that the pet is not adoptable due to behavior or medical issues, then it would be humanely euthanized.

A no-kill shelter would simply not accept an unadoptable pet at their door, requiring that this animal be brought to our shelter.

Are there public areas where I can let my dog run free?
Yes. Hasselroth Dog Park is located at 28th Street and 78th Avenue West in Rock Island, Illinois. Click here to go to the City of Rock Island website for more information. (Site will open in new window.)
Does the Rock Island County Animal Care and Control Shelter make presentations to schools or community organizations?
Yes, we provide humane education and responsible pet ownership presentations to schools and other organizations. At these presentations, we emphasize such topics as public safety, dog bite prevention, responsible pet ownership and humane care of animals. Please call (309) 558-DOGS (3647) to arrange for a presentation.
What method of payment does the shelter accept?
The shelter will accept cash, check, money order, and cashier's checks. Photo identification is required for all transactions. We do NOT accept credit cards for transactions at the shelter, at this time.

Hours/Location:

What are your hours of operation?
Click here to go to our "Hours of Operation" web page.
Where is the shelter located?
4001 78th Avenue, Moline, IL - Our shelter is located on the Southeast corner of the Moline airport, on the corner of Indian Bluff Road (78th Avenue) and Route 150 (East side of Route 150). For specific directions, click here to go to our "Driving Directions" web page.

Lost/Stray Animals:

What if I have a lost pet/found Pet?
If you have lost a pet, you may call (309) 558-DOGS (3647) and give us a description of the pet or visit our shelter seven (7) days a week during our viewing hours. It is best to actually visit our shelter and look at the lost pets. You can visit the shelter as often as you wish but should stop in at least every couple of days to check if the animal has been brought into the shelter. You may also click here to report a lost pet and to view a list of stray animals that have been picked up and brought to the shelter.

Place lost ads in the newspaper, inform neighbors, check often. Because descriptions of the same animal can vary from person to person you shouldn't rely on a phone call to identify your pet.

Remember, the more effort you make, the greater the chance of finding your pet. The most important thing to do is to prevent your pet from becoming lost. Keep your cats indoors at all times with a safety collar and ID tags and dogs on a leash when not inside the home, also properly identified. Tattooing and microchips are also methods which help ensure your pet's safe return home.

If you have found a pet, the animal needs to be brought or turned into our shelter to be held so that an owner has the opportunity to find their pet.

Click here to visit our 'Pets Found This Week' web page.

I found a cat (or dog); how can I find its owner?
If the pet has a microchip tag or rabies registration tag you may call our shelter at 558-DOGS to have the number traced. We will provide you with what information we have to ensure the pet is reunited with its owner. If no owner can be identified, the animal needs to be brought or turned into our shelter to be held so that an owner has the opportunity to find their pet.
Can I leave information regarding my lost pet at the animal shelter?
You can call the shelter at (309) 558-DOGS (3647) or click here to report your lost pet and to view a list of stray animals that have been picked up and brought to the shelter. We only post basic information on pets that have been brought into our shelter to protect the true owners ability to reclaim the pet.

The shelter also maintains a lost & found database with relevant information pertaining to lost animals, and a lost/found bulletin board is located just inside our entrance for flyers.


Microchipping:

What is a microchip?
Micro identification chips enable veterinarians, animal hospitals and shelters across the nation to provide pets with high-tech lifetime protection. The microchip is a permanent form of identification for your pet, enabling us to identify them should they be lost or stolen and allows for faster return to the owners. Microchips are tiny transporters the size of a grain of uncooked rice that are implanted with an injector that places the chip under the pet's loose skin between the pet's shoulder blades. The process is quick and no more painful than a vaccination. Once registered the owner's name and address is available on a regional or national database, if the pet is registered under the owner's name. Click here to learn more about microchipping your pet.
Do you scan animals for microchips?
The State of Illinois mandates by law that all animals arriving in the shelter must be scanned upon entry. They must also be scanned before surgically altering or euthanizing. Click here to learn more about microchipping your pet.
Can I get a microchip for my own animal at the Rock Island County Animal Care and Control facility?
We offer micro-chipping seven (7) days a week during normal business hoursmicrochips cost $15.00 per animal. Click here to learn more about microchipping your pet.

Registration:

What are the registration requirements for cats and dogs in Rock Island County?
All cats and dogs four (4) months or age or older are required by law to be registered with Rock Island County. In order to register your pet, a valid rabies certificate must be presented, you may register your pet in person, at our shelter or by mail, rabies vaccines may be obtained at our low-cost veterinarian clinic. All animals are must be registered within thirty (30) days of the rabies vaccine. Click here to learn more about Pet Registration.
How old does my pet have to be before I am required to get my pet registration?
Four (4) months of age. If you acquire a pet that is over four (4) months of age, you must license it immediately. Click here to learn more about Pet Registration.
I lost my pet registration tag, how can I get another one and what will it cost?
Replacement tags are $3.00 and can be obtained in person or by mail.
My pet never leaves the yard. Why do I have to obtain a pet registration?
The State of Illinois requires all pets to be registered in accordance with local ordinances. Click here to view the Rock Island County Animal Control Ordinance (in pdf format - will open in new window).
I recently moved to Rock Island County and had my pet licensed at our old residence, will that license be valid for Rock Island County or do I need to get a new one?
No you are required to register the pet within thirty (30) days of moving into the county. Registrations are valid for the county of residence only. Click here to learn more about Pet Registration.
I forgot to renew my pet's registration. Will I be charged a late fee?
All registrations not obtained within thirty (30) days of vaccination/renewals are subject to a $5.00 late fee.
How do I go about updating my pet's registration information?
Call our shelter at (309) 558-DOGS (3647) and we can update registration information over the phone or to e-mail the information to our shelter. (Be sure to include your name, address, phone number and pet's name. Then provide details regarding the registration information that has changed.)

Spaying and Neutering:

Where do I get my pet spayed/neutered?
You may contact your local veterinarian clinic or you may utilize our low-cost spay and neuter services.

Surgeries are performed at the Rock Island County Animal Care and Control Shelter on Mondays, Thursdays and Fridays. Call 558-DOGS (3647) for an appointment. Remember there aren't enough homes for them all. BE PART OF THE SOLUTION!

Why do you spay/neuter puppies and kittens? Doesn't it harm them to do this when they are so young?
Early age spay and neuter is actually better for the animal, endorsed by every major animal welfare organization as well as the American Veterinarian Medical Association. Some veterinarians are not comfortable performing surgery on kittens/puppies and will recommend waiting. This is a personal preference. We perform surgeries at eight (8) weeks or two (2) pounds.
How soon after my dog/cat has a litter can I have her "fixed"?
Your dog or cat can be spayed two (2) weeks after the puppies or kittens have stopped feeding off of their mother or approximately eight (8) to ten (10) weeks.
Why should I get my pet spayed/neutered?
Spaying or neutering a dog or cat before their first heat cycle virtually eliminates the possibility of the pet getting mammary (breast) cancer. Neutering will eliminate the possibility of the pet getting testicular cancer and greatly cut down on any prostate problems. Spaying and neutering sterilizes the animal and thus reduces unwanted litters. It also may reduce undesirable behaviors such as spraying, marking, aggression towards other animals, roaming and mating behaviors.

Click here to learn more about the Rock Island County Animal Care and Control Shelter low-cost spay and neuter program.


Vaccinations/Shots:

When is the next rabies clinic?
Our low-cost vaccination is every Wednesday beginning at 2:00 PM and continues until at least 4:00 PM. Our clinic has a large selection of veterinarian products and vaccines. REMEMBER: Bring your cats in carriers and your dogs on leashes!
When does my pet have to have a rabies shot?
All pets must be vaccinated against rabies at four (4) months of age. This vaccination is good for one (1) year and must be given by a licensed veterinarian. Your pet must then receive an annual rabies booster shot or a three (3) year rabies booster shot thereafter. Click here to learn more about rabies.
How long is a rabies shot good?
Rabies vaccinations are valid for one (1) year. Your pet must then receive an annual rabies booster shot or a three (3) year rabies booster shot thereafter.
What other vaccinations are necessary to keep my pet healthy?
Dogs should have a distemper/parvo combination shot annually, if you board the dog, groom the dog, or take the dog to obedience class you will be required to have a bordetella vaccine for kennel cough, this is an annual vaccine.

Cats should have an FVRCP vaccine, which is primarily for upper respiratory infections. This is an annual vaccine.

Other vaccines are recommended for other areas, environments, etc, contact your veterinarian for more information on keeping your pet healthy. Click here to learn more about the Rock Island County Animal Care and Control Veterinary Services.

What vaccinations are required by law?
All cats and dogs are required by law to have a rabies vaccination. Click here to learn more about the Rock Island County Animal Care and Control Veterinary Services.



Rock Island County Office Building (map ExternalLink.gif)
1504 Third Avenue, Rock Island IL 61201-8624

Phone: See County Directory      Hours: 8:00 AM to 4:30 PM - Monday thru Friday